The staff liken themselves to secretaries for the Gestapo, every day typing up countless death warrants.”
By Sue Jones
This is from a report to DI Byron, from an anonymous DWP member of staff, on the dreadful state of ESA assessments:
Their assessment of the situation.
The staff are broken beyond usefulness. They are too few, with the wrong training, cobbled together from various departments after cut backs and reshuffles, with no direct chain for the administration. Each claim can pass through more hands than a gift at a children’s pass the parcel game. No two members of staff can do each others job and no one person knows how to process the claim from start to finish. The senior management are completely ineffectual.
Meaning that when a member of the public phones to enquire about their claim they cant effectively be dealt with. Every call will get a different result to the same enquiry.
They are under that much pressure to input the data that it doesn’t matter if it’s wrong, who cares if someone gets too much or too little, or lost in the system, they are only a stat. Their life may be ruined, but the staff can’t care, they just have to type, type, type, and hope that someday they’ll get on top of it.
My friend found a member of staff crying today, they had just processed a claim for somebody who was just about to discover they had been denied their ESA. The client had just survived a heart transplant, an actual full heart transplant. Atos disagree with the surgeons and doctors, and have deemed this person, “fit to work”.
(ESA, employment support allowance for the disabled or infirm who through these conditions can’t currently work)
The staff liken themselves to secretaries for the Gestapo, every day typing up countless death warrants. The staff try to numb themselves to the data they collate… Double amputee, denied. Crippling arthritis, denied. Battling cancer, denied.
“Oh they died? But they were denied?”
I asked my friend, “but surely you must weed out some people who were at it, and screwing the system?”
My friend just shook their head and started sobbing. No, they said, not yet.
My friend has written their resignation, and soon will hand it in, even in this job market, where each job vacancy can have tens of dozens of applicants, they would rather go hungry than be a part of a state sponsored eugenics programme.
This is murder.