imagine if you will the following conversation:
me: hullo is that customer services? hi having some problems at the mo. my deal with your company for £30 per month is finished in a few months, but i have lost over £70 per week and its a real struggle. is there anything you can do? really sorry but i have no choice.
salesman: sure sir, tell you what, we have this amazing deal for only £6.90 per month inc vat. gives about double what you have been used to, and for only an extra £5 inc vat you can have all the internet you will ever need! how’s that sound? and its only a year contract. as you have been a loyal customer for 4 years i can do this for you.
me: wow, that’s a no-brainer. absolutely marvellous. woo-hoo! can it start from next month? and you’re sure that’s it? definitely all in for £11.90 per month…?
salesperson: absolutely sir! its a great deal, eh? would you like me to sort that out for you?
me: yes please! if it’s really that good, i’m up for that! bring it on. yippee!
salesman: that’s fine – is there anything else?
me: no that’s great, thank you very much and you have a nice day!
first bill turns up – £25
wtf? hmmm… maybe there was some left to pay last month… dunno, see how it goes next month.
next month: £20
and 3 days later the following: “if you don’t pay this within 48 hours you will go straight to hell, bad credit, plague of toads. the hounds from hades will descend upon your hopeless body, and your soul will be owned by beelzebub for all eternity! ( you get the picture. insert your favourite darkest nightmare here. loadsa guilt…) all the best”
this is my response